Question 1

Is it actually free?

Accepted Answer

Yes! No credit card is required. We don't believe in sketchy paywalls or charging for things that should be free.   We believe people have a right to see the information on their background check for peace of mind as they apply for jobs. That’s why we created Better Future!

Question 2

What is included on the background check?

Accepted Answer

The background check includes an SSN Trace, Sex Offender Search, Global Watchlist Search, National Criminal Search, and County Criminal Search.    The background check does NOT include Employment History, Driving Records, or Civil Records.

Question 3

How does the process work?

Accepted Answer

You provide basic identifying information about yourself. We get records from federal databases and up to 3,200 counties. We generate a unique background check for you.

Question 4

How does Better Future get my background check data?

Accepted Answer

We get our data from federal databases and public records from over 3,200 local counties.

Question 5

Will this show my public records?

Accepted Answer

Yes, Better Future will display your criminal public records gathered from a variety of sources. Only you will have access to your own background check.

Question 6

What can I do if there is an inaccuracy on my background check?

Accepted Answer

If you notice something inaccurate on your Better Future background check, contact us at support@betterfuture.com.   Please note that we get address histories from a variety of sources. Sometimes you may not have lived at one of the addresses, but the address history will not affect anything on your background check and just shows you what counties we are searching.

Question 7

The status of my record has now changed. How can I confirm this?

Accepted Answer

If the status of your record has changed (i.e. dismissed, expunged) and you would like us to confirm, please send a message to support@betterfuture.com.

Question 8

How does Better Future secure my data?

Accepted Answer

We use a trusted provider to store all sensitive user data, which has securely run over 13 million background checks for over 10,000 employers and uses 256 bit encryption.

Question 9

When would a charge not appear on my background check?

Accepted Answer

Better Future reports go back 7 years with the criminal record search. Some consumer reports may go back further depending on the regulations of the state you're in and the scope that was requested by the company you applied with. For more information regarding reporting rules, please see this Help Center Article.

Question 10

How does sharing my background check work?

Accepted Answer

If you want to share your background check with someone, you can enable your public profile.   When you enable your public profile, you will have a unique link in which to share with others. On that public profile will be your name, masked email address, and the results of your sex offender, global watchlist, and country criminal searches. If a record is found in any of those searches, we will not display the details, but rather that a record was found.   If you want to disable your public profile after you've already enabled it, just select "Share" and then uncheck the box that reads "Enable your public profile."   Please note that your background check on Better Future cannot be used for determining any person's elibility for credit, insurance, employment, housing, or for any other purposes covered under the Fair Credit Reporting Act.

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